Orthodontic Software Features

Discover the innovation powering Virtual Consultant — built for clinicians, loved by patients.

Every platform feature explored in depth — browse the clinician feature hub

Platform Highlights is a broad overview and may not contain every feature in depth. The clinician feature hub links to focused pages for remote assessments, guided photo intake, digital quotes, automation, monitoring, triage, AI smile preview and integrations.

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Smart Evaluation Management
AI Smile Preview

Patients and leads can upload a smile photo and instantly generate an AI-powered before-and-after orthodontic preview — helping clinics convert enquiries into consultations. Includes public lead capture, secure patient links, social sharing tools, and per-generation billing.

AI-Driven Evaluations

Automatic photo capture guidance with low-light detection and pose outlines.

Customisable Workflows

Define evaluation types, photo requirements, and patient flows.

Integrated Treatment Planning

Create and manage treatment plans with photo comparison, annotations, version history and a streamlined clinician workflow.

Treatment Tracking

Record treatment start and end dates per patient. The patient summary displays an open/closed treatment length chip for at-a-glance visibility.

Oral Health Analysis

Give clinicians an extra layer of insight from patient photos with multi-metric oral health analysis covering healthy areas, plaque, gum concerns and decay indicators — helping prioritise review and support better remote decision-making.

Communication & Engagement
Branded Email System

Automated and transactional emails with your clinic’s logo and colors.

SMS Integration

Send manual or automated SMS messages with short links.

Smart Patient Messaging

Keep patients engaged with perfectly timed reminders, updates and follow-ups delivered automatically. From first enquiry to treatment start, every message arrives when it matters most — improving response rates and conversions.

Bulletin Board

Publish practice updates for staff and patients from one managed bulletin board. Target announcements by audience, pin important posts, track who has read each bulletin, and expire updates when they should no longer be visible.

Push Notifications

Reach staff and patients faster with native OS push notifications, delivered even when the browser is closed. Installed PWA users receive real-time alerts for new patients, evaluations, consultations, trial sign-ups and pose feedback, with automatic email fallback to keep everything moving without relying on inbox checking.

Bookable Video Consultations

Patients can self-book 30-minute Jitsi video consultations with the next available Treatment Planning Coordinator, either from their dashboard or from a secure admin-issued booking link.

Gamification

Patient engagement incentivisation through gamification.

Branding & White-Labelling
Custom Theming

Control your logo, colors, and branding across your platform.

Email White-Labelling

Every email reflects your brand design and tone.

Child Company Branding

Theme inheritance keeps multi-clinic branding consistent.

Theme Toggle

Users can switch between Light, Dark, and Auto (follows OS setting) — preference is saved per device. The dark theme derives accent colours from the company’s brand palette for a consistent branded experience.

Quotes, Orders & Vouchers
Dynamic Quotes

Create quotes with upsells, vouchers, and real-time totals.

Order Automation

Quotes convert to orders automatically upon acceptance.

Voucher System

Reward patients with custom vouchers and promo codes.

Supplier Management

Maintain active supplier records, link products to suppliers, and quickly review supplier-specific product lists for cleaner purchasing and stock workflows.

Automation & Background Jobs
Practice-Level Automations

Automate every step of the patient journey with flexible schedules around evaluations, quotes, consultations and support. Set precise timing and let the system handle follow-ups automatically — reducing admin while keeping everything on track.

Background Jobs

Automate cleanups, updates, and communications behind the scenes.

Manual Job Triggering

Admins can run specific scheduled jobs anytime.

API

Fully documented public API for secure integration with practice systems, websites, and third-party tools — enabling automation, data sync, and custom workflows.

Webhooks

Notify external systems in real time when key events occur — such as new patients, evaluations completed, or quotes accepted.

Inbox Automation & Mailbox Intelligence

Automatically scans connected Outlook or Gmail accounts for unread messages, matches senders to existing patients, and generates actionable tasks — ensuring no enquiry is ever missed.

Dashboard & Reporting
Intelligent Dashboard

Dashboard splits stats from actionable to-dos, ensuring no outstanding tasks are missed. Badge counters surface outstanding actions across all categories at a glance.

Patient Journey Board

Kanban-style visibility from lead and assessment through quote, order, active treatment and closed cases. Teams can spot stalled records, overdue work, VIP patients, open issues and blocked tasks without jumping between separate lists.

Patient Funnel

Track the operational funnel from patients and evaluations through quotes, accepted cases, orders and treatment starts, with supporting issue-resolution and automation-health signals.

User Engagement Reporting

Admins can review internal user activity across workflow records and lightweight usage events, including leaderboard scoring, most-used actions, adoption insights, search trends, peak activity times and cached reporting for faster analysis.

Treatment Length Report

Filterable report showing average, shortest, and longest treatment durations with a full per-patient breakdown. Supports company and date-range filters including presets.

Environmental Impact

Calculates chair-time saved, travel-time saved, and CO₂ reduction based on completed remote assessments — quantifying the sustainability value of each virtual consultation.

Patient Issue Management
Support Ticketing

Manage support issues between admin and patient.

Auto-Reminders & Closures

Issues automatically remind or close after inactivity.

Full Visibility

Attach files, track replies, and log resolutions.

Administration & Team Tools
Company-Wide Tasks

Create, assign, and track tasks across your team. Tasks can be linked to patients, assigned to specific users for accountability, and configured with resolution rules. Dashboard tracks task stats in real time.

Multi-Site Management

Manage multiple clinics or locations from a single account. Switch focus between companies instantly from the avatar menu — keeping actions, stats, and dashboards scoped to what’s relevant.

Rota Management

Plan staff availability across day, week and month views, including shifts, annual leave, sickness and role-based assignments — helping practices stay organised and avoid scheduling gaps.

Help Center Guides

Give your team instant access to practical guides for key workflows, from evaluation requests and mailbox triage to billing and oral health analysis — reducing training time and helping staff get more from the platform.

Practice Details Page

Give patients everything they need to find and visit you — address with an interactive map and directions, phone, email, website, parking info, reception instructions, current weather and your team profiles all in one place. Shown automatically when the practice profile is complete.

Triage Engine
Public Support Form

Patients report issues without needing to log in — broken braces, wire problems, pain, and more are captured instantly via a guided public page.

Smart Category Routing

Issues are categorised by type and sub-type using a configurable triage tree — so clinicians receive structured, actionable information.

Pre-Treatment Pathway

Prospective patients not yet in treatment are routed to appropriate treatment information and automatically created as a lead.

Photo Requirements

Each triage category defines required and optional photos — patients are prompted to upload exactly what the clinician needs.

Automatic Patient Creation

New support requests create a patient record tagged with the issue category and origin, triggering instant clinician notification.

Configurable Categories

Admins can create, reorder, and manage triage categories, sub-categories, and photo requirements per company.

Performance & Reliability
Optimised Load Speeds

Minified assets and caching ensure fast response times.

SEO Architecture

Dynamic location pages and sitemaps boost visibility.

Progressive Web App

Installable progressive web app for ease and convenience.

Site-Wide Search

Instant autocomplete search across patients, quotes, tasks, and key records — dramatically reducing navigation time for staff. Patients also benefit from a public-facing search for locations, treatments, and blog content.

Continuous Evolution
Weekly Updates

Continuous improvements and new features every week.

Responsive Development

Clinics always run the latest, fastest version.

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