The 5 Most Common Mistakes Practices Make When Offering Remote Consultations and How to Avoid Them

Remote consultations are no longer a future trend. They are now an expectation for many patients researching orthodontic treatment. But simply offering virtual consultations is not enough. For many practices, the real challenge is making remote consultations work commercially: turning enquiries into informed, engaged patients without wasting staff time or losing momentum. Key takeaway Remote consultations only work when they are structured, fast, trackable, and designed around conversion. A form on a website is not a workflow. Why Remote Consultations Often Underperform Most remote consultation problems are not clinical. They are operational. Leads arrive, photos are unclear, follow-up is inconsistent, quotes lack flexibility, and nobody has a clear view of where the patient dropped off. T...